1. Acceptance of Terms
By accessing or using the Pro Marketing Lab platform, website, and related services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service. These Terms apply to all users, including contractors (subscribers) and visitors to our website.
2. Description of Service
Pro Marketing Lab provides an AI-powered lead follow-up platform for home service contractors. The Service includes automated text message responses to missed calls and form submissions, AI-driven lead qualification and appointment scheduling, a contractor dashboard for managing leads, conversations, and appointments, and integrations with third-party tools such as Google Calendar, CRMs, and lead sources.
3. Account Registration
To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must be at least 18 years old and have the authority to enter into these Terms on behalf of your business. You agree to notify us immediately of any unauthorized use of your account.
4. Subscription and Billing
Pro Marketing Lab offers subscription plans billed on a monthly basis. All fees are charged in advance using the payment method you provide. You may upgrade or downgrade your plan at any time from your dashboard, with changes taking effect immediately. Downgrades may result in a prorated credit applied to your next billing cycle.
We offer a 14-day free trial for new users. No credit card is required to start your trial. You will not be charged unless you choose to subscribe after your trial ends.
5. Cancellation and Refunds
You may cancel your subscription at any time from your dashboard. Upon cancellation, your Service will continue to operate until the end of your current billing period. We do not offer prorated refunds for partial months. Your data will be retained for 30 days after cancellation, after which it may be permanently deleted.
6. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to send unsolicited or spam messages, transmit any content that is unlawful, harmful, threatening, abusive, or otherwise objectionable, impersonate any person or entity, interfere with or disrupt the Service or its infrastructure, attempt to gain unauthorized access to any part of the Service, or violate any applicable local, state, national, or international law or regulation.
You are responsible for ensuring that your use of AI-generated messaging complies with all applicable telecommunications regulations, including TCPA, A2P 10DLC requirements, and carrier policies.
7. AI-Generated Communications
The Service uses artificial intelligence to generate and send messages on your behalf. While we strive for accuracy and natural conversation, AI-generated responses may occasionally contain errors or respond in unexpected ways. You acknowledge that AI responses are generated automatically and may not always be perfect. You are ultimately responsible for the communications sent from your business, and you should monitor your dashboard and conversation history regularly.
Pro Marketing Lab is not liable for any damages resulting from AI-generated communications, including missed appointments, miscommunications, or customer dissatisfaction.
8. Data Ownership
You retain ownership of all data you provide to the Service, including your business information, lead data, and customer information. You grant Pro Marketing Lab a limited license to use this data solely to provide and improve the Service. We will not sell, rent, or share your data with third parties for their marketing purposes.
You may export your data at any time from your dashboard.
9. Third-Party Integrations
The Service integrates with third-party platforms including Twilio, Google, Stripe, and various CRM providers. Your use of these integrations is subject to the respective third party's terms of service and privacy policies. Pro Marketing Lab is not responsible for the availability, accuracy, or performance of third-party services.
10. Intellectual Property
The Service, including its design, code, features, documentation, and branding, is the intellectual property of Pro Marketing Lab and is protected by applicable copyright, trademark, and other laws. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.
11. Limitation of Liability
To the maximum extent permitted by law, Pro Marketing Lab shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, lost profits, loss of business, or loss of data, arising out of or in connection with your use of the Service.
Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid to Pro Marketing Lab in the twelve (12) months preceding the claim.
12. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We make no guarantees regarding the number of leads, appointments, or revenue you will generate using the Service.
13. Indemnification
You agree to indemnify and hold harmless Pro Marketing Lab, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
14. Modifications to Terms
We reserve the right to update these Terms at any time. We will notify you of material changes by email or through a notice on the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Pennsylvania, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Allegheny County, Pennsylvania.
16. Contact
If you have questions about these Terms, please contact us at contact@promarketinglab.com.